Privacy and Cookie Policy

M.C. Hersey & Son Ltd is committed to ensuring that your privacy is protected. This privacy policy explains how we process customer information and the procedures that we have in place to safeguard your privacy. You agree that you do not object to us contacting you from time to time to inform you of any offers whether by telephone, e-mail or in writing.

How and where we collect personal data

You will need to provide personal data in order to register on our website, place orders with us and for us to keep in touch with you. If you wish to place an order, you will also need to provide payment details, such as your credit or debit card number. Once you have registered, your information can be accessed and updated via My Account. We also collect some data you provide even if you don’t complete your registration, for example anonymous data on how customers interact with our website.

How we use the data we collect

The personal data we collect is used to fulfil your order and contact you in the event of any queries relating to it. As part of the registration process, you will also be asked whether you wish to receive marketing emails from us, and postal marketing from us. You can update these preferences and choose to opt out of all marketing communications any time via My Account. We may also use data we collect during the registration process to contact you to help us understand whether you need any more help with your order. More information on our use of cookies can be found in our Cookie Policy.

By visiting our site third parties may place cookies on your browser for targeted advertising purposes, for example, IP addresses, cookie identifiers, website activity. This data may be used by third parties to target advertising on other sites based on your users’ online activity.

If you wish to opt out of receiving targeted advertising then you may do so via the EDAA opt out site at

How we use Cookies

A cookie is a small file which requests permission to be placed on your hard drive. By agreeing to accept these cookies, the file is added to your computer and the cookie helps analyse web traffic or lets you know when you have visited a particular website. These cookies allow web applications to respond to you as an individual. By learning your needs, likes and dislikes, the web application can tailor it's operations around you by gathering and remembering information on your preferences.

We use traffic log cookies to identify which of our pages are being viewed and used. The data we receive helps us analyse our web page traffic, allowing us to find where in our website we could improve to make a customer’s experience easier and tailor it to your needs. This information is purely for statistical analysis purposes only.

By enabling us to monitor which pages you find useful and those you do not, we can use these cookies to overall help us provide you with a better website. A cookie does not in any way give us access to your computer or any information about you other than data that you have chosen to share with us. Cookies are optional and therefore you can choose to accept or decline them. Most website browsers accept cookies automatically, however you can modify your browser settings to decline them if you wish. Declining cookies can impact from you taking full advantage of our website.

Data security

We are committed to protecting any personal information you provide. Orders are fulfilled using Sagepay. Your personal details will not be passed to other companies for marketing purposes unless you indicate when you register that you wish to receive marketing from third parties.

How do we maintain the security of your data?

All transaction information passed between Hersey Silversmiths and Sage Pay’s systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely assured that nothing you pass to Sage Pay’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information. 


Questions regarding this should be directed to:


Stewart Hersey
Managing Director
M. C. Hersey & Son Ltd
PO Box 639
Walton on Thames 
KT12 9GN

Tel: +44 (0)1932 225989